---
title: How to add OOS reason during the visit
slug: how-to-add-oos-reason-during-the-visit
docTags: 
createdAt: 2022-04-26T09:28:06.000Z
---

**OOS** (Out Of Stock) are the cases when a particular SKU is not available at a point of sale. At the same time, information about these trade units is already in the reports, and their price tags are displayed on the shelves.

:::hint{type="info"}
**Note**

The list of reasons is configured individually for the project, and may differ in different tasks of the visit (categories, points of sale, etc.).
:::

If there is no product from the matrix on the shelf, you can indicate the reason and specify, why an item is out of stock.

1. In a visit or in a specific task of the visit, go to the "Results" tab.
2. In the list of missing SKU, find your product and click **Reason**.
3. Select a reason and tap on it.
4. Click **Take a photo** and and photoprove the situation.

After adding a photoprove, the OOS reason will appear next to the selected SKU in the list.